We offer a flexible 30-day return and exchange period from the date you receive your order. To ensure that a return is accepted, the following conditions must be met:

• The product must be in its original condition, unused, and unworn.
• All original packaging, including branded boxes, dust bags, hang tags, and cards, must be included.
• Shoes must be tried on only on carpeted surfaces until you are certain about keeping them.

If these requirements are met, we will be happy to process your return.

To start the return process:

1. Contact our customer support team at support@black-sheepclothing.com
2. Provide your order details, your order number, proof of purchase, and clear photos if applicable and the reason for the return.
3. We will send you the return form and return address for your shipment.

Important: Returns without prior notice will not be accepted. Please contact us before returning an item.

The customer is responsible for arranging the return label. The costs of this return label is the customer's responsibility

If you would like to exchange an item, you can do so within 30 days of receiving your order. For exchanges:

• The exchange item will be shipped free of charge.
• If you ship the return within 2 days of receiving your order, we will reimburse up to $9.95 in return shipping costs.
• Once we receive your return, we will process the exchange within 5 business days.
• If you need a faster exchange, we recommend placing a new order and returning the original item for a refund.
• A maximum of two exchanges per order is allowed. If further returns are needed, the reimbursement will be issued in the form of store credit, deducting any applicable shipping costs.

If you receive an order that is incorrect or faulty, such as:

• Wrong product, size, or color
• Damaged or defective items

Contact us immediately at support@black-sheepclothing.com with a description of the issue and supporting photos. We will prioritize resolving the issue by sending a replacement or providing a refund.

At Black Sheep Clothing, we stand by the quality of our products. That’s why we offer a 2-year warranty on all items. If any product breaks or malfunctions within this period, please reach out to us at support@black-sheepclothing.com, and we’ll be happy to assist you.

Refunds will be processed after we have received and inspected your returned item. If approved, the refund will be issued to your original payment method.

• Processing Time: Refunds will be processed within 7 business days after approval.
• Return Shipping Costs: Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
• Bank Processing Time: Refunds may take up to 10 business days to appear in your account, depending on your payment provider.
  

Important Information

• Customers are responsible for return shipments. If a return is not received at our distribution center, we cannot initiate a refund or exchange.
• If a return takes longer than 30 days to reach us, the refund will be issued as store credit.

• Modifications: Once an order is confirmed, changes (including address updates) are no longer possible due to our automated fulfillment system. If you notice an error, contact our customer support as soon as possible.

Cancellations: Orders can only be canceled if they have not yet been processed or shipped. Please email our support team with your order details. If the cancellation is successful, we will refund the full amount according to our return & refund policy.